Bouncehouse360 policy
Cancellation policy
This policy explains cancellations, deposit credits, weather changes, and when payments become final. It applies to bookings placed through Bouncehouse360.
After service begins: no refunds
Once the vendor arrives or delivery, setup, pickup, customer use, or any other rental service begins, the service is considered rendered. All deposits, fees, and other amounts already paid are then final and non-refundable, except when Bouncehouse360 confirms that the vendor failed to provide the booked service.
10+ days before
The booking may be cancelled and the paid deposit is eligible for refund review.
Within 10 days
The paid deposit is non-refundable and becomes a credit toward an equivalent rental booked within one year.
Before service begins
After a confirmed cancellation, no remaining delivery-day balance is due.
What counts as service rendered
Service begins when the vendor arrives at the event or pickup location, starts delivery or setup, releases equipment to the customer, or otherwise begins performing the booked rental service.
- Inspect the rental at delivery or pickup and report any material issue before use whenever reasonably possible.
- Customer use, possession, or acceptance of the rental confirms that the service was received, subject to any issue promptly reported to Bouncehouse360.
- Dissatisfaction after delivery or use does not by itself make a completed service refundable.
Weather and rescheduling
Weather-related changes within 10 days are handled through rescheduling or a booking credit toward an equivalent rental within one year. They are not cash refunds. Safety decisions and any vendor-specific weather restrictions still apply.
How cancellation works
- Use Bouncy's secure order lookup with the order number and booking email or phone.
- Review the cancellation result before confirming it.
- Once confirmed, Bouncehouse360 updates the booking and notifies the local vendor.
- If the deposit is eligible for a refund, Bouncehouse360 receives a refund-review alert with the booking details.
Credits are applied toward an equivalent future rental booked within one year of the cancellation date. Credits have no cash value and are not cash refunds.
Completed or already cancelled bookings cannot be changed through the self-service flow. Contact support for vendor non-performance, duplicate charges, or another unusual billing issue.
Vendor non-performance
If the vendor does not provide the booked service, contact Bouncehouse360 promptly. We will review the booking, vendor records, customer communications, and payment history before deciding the appropriate resolution.
Policy version 2026-08-12