Privacy Policy

This Privacy Policy explains how 360Platforms LLC DBA Bouncehouse360 ("Bouncehouse360," "we," "us," or "our") collects, uses, discloses, stores, and protects information when you visit or use Bouncehouse360.com, our marketplace, booking tools, vendor services, hosted storefronts, software tools, advertising campaigns, live chat, analytics tools, and related services.

By using Bouncehouse360, you agree to this Privacy Policy. If you do not agree, please do not use our website or services.

1. Who We Are

Bouncehouse360 is an online marketplace and technology platform that helps customers find and reserve party rental products and services, including bounce houses, waterslides, obstacle courses, tables, chairs, tents, entertainers, and related party services.

We may also provide vendor tools, hosted vendor pages, vendor storefronts, inventory hosting, lead routing, booking support, delivery area tools, analytics, marketing services, and other software or marketplace services.

2. Information We Collect

We collect information directly from you, automatically through technology, from vendors and service providers, and from advertising or analytics partners.

A. Information You Provide to Us

We may collect:

• Name
• Email address
• Phone number
• Billing information
• Event address or delivery location
• City, state, ZIP code, and service area
• Event date and event time
• Event type or party details
• Product or rental selections
• Cart, checkout, and booking information
• Special instructions or notes
• Chat messages or support requests
• Vendor inquiry information
• Business name, contact name, business address, phone number, email address, website, insurance status, inventory information, pricing, availability, and service areas
• Reviews, ratings, testimonials, or feedback
• Information submitted through forms, surveys, emails, text messages, calls, or chat

B. Information Collected Automatically

When you use our website or services, we may automatically collect:

• IP address
• Device type
• Browser type
• Operating system
• Referring URLs
• Pages viewed
• Buttons clicked
• Search terms
• Filters used
• Products viewed
• Products added to cart
• Checkout steps completed
• Booking actions
• Session duration
• Approximate location based on IP address
• Advertising identifiers
• Cookie identifiers
• UTM parameters
• Campaign IDs
• Google click IDs or similar ad click identifiers
• Conversion data
• Error logs
• Performance logs
• Interaction data, including scrolling, clicks, taps, and form activity

We may use analytics, session replay, heatmap, chat, advertising, fraud prevention, and performance monitoring tools to understand how users interact with the website and to improve the service.

C. Location and Delivery Information

Because Bouncehouse360 depends on service area availability, delivery pricing, and location based inventory, we may collect and process:

• Event address
• Delivery address
• ZIP code
• City and state
• Approximate device location
• Distance from vendor service areas
• Delivery checker results
• Availability by location
• Location based pricing or delivery estimates

We use this information to show relevant inventory, determine whether delivery is available, calculate estimated delivery costs, route bookings, and improve marketplace accuracy.

D. Payment Information

Payments may be processed by third-party payment processors. We may collect transaction-related information such as:

• Order amount
• Deposit amount
• Payment status
• Refund status
• Transaction ID
• Last four digits of a payment card, where provided by the processor
• Billing details
• Fraud or risk signals

We do not intend to store full credit card numbers on our own servers. Payment card information is generally handled by third-party payment processors according to their own security and privacy practices.

E. Communications Information

If you contact us by chat, email, phone, form, or text message, we may collect and store:

• Contact details
• Message content
• Call notes
• Chat transcripts
• Support history
• Booking questions
• Vendor/customer communications
• Customer service interactions

We may use live chat tools, AI assisted chat tools, call center support, email systems, CRM tools, and messaging platforms to respond to inquiries and support bookings.

F. Vendor and Business Information

If you are a vendor, partner, or service provider, we may collect:

• Business name
• Owner or manager name
• Business email
• Business phone number
• Business address
• Website URL
• Service area
• Rental inventory
• Product descriptions
• Product photos
• Product dimensions
• Pricing
• Availability
• Insurance information or insurance verification status
• Booking system information
• Domain or storefront information
• Account, billing, and payout details
• Performance data, including leads, bookings, revenue, reviews, response times, show rate, and marketplace activity

3. How We Use Information

We use information to operate, improve, protect, and grow Bouncehouse360.

We may use information to:

• Provide the website and marketplace
• Show available rentals based on location, date, and inventory
• Process reservations, deposits, orders, and bookings
• Route customer inquiries and booking details to vendors
• Calculate delivery estimates
• Confirm availability
• Provide customer support
• Send booking confirmations, reminders, and updates
• Send abandoned cart or checkout recovery messages
• Communicate by email, phone, SMS, or chat
• Improve website performance and user experience
• Personalize search results, filters, recommendations, and marketplace content
• Measure ad performance
• Track conversions from advertising campaigns
• Run remarketing or retargeting campaigns
• Prevent fraud, abuse, spam, or security issues
• Debug technical errors
• Analyze marketplace performance
• Rank or sort inventory
• Improve vendor tools and hosted storefronts
• Support vendor onboarding, inventory hosting, and software services
• Maintain business records
• Comply with legal obligations
• Enforce our terms, agreements, policies, and rights

4. Cookies, Tracking, Analytics, and Advertising

We use cookies, pixels, tags, scripts, SDKs, local storage, and similar technologies.

These technologies may be used for:

• Website functionality
• Cart and checkout continuity
• Remembering preferences
• Analytics
• Session replay
• Heatmaps
• Performance monitoring
• Error tracking
• Live chat
• Fraud prevention
• Conversion tracking
• Advertising attribution
• Retargeting and remarketing
• Audience measurement
• Campaign optimization

We may use platforms such as Google Ads, Google Analytics, Meta/Facebook, Microsoft Ads, TikTok, analytics providers, chat providers, session replay providers, CRM providers, and similar services.

These third parties may collect or receive information about your activity on Bouncehouse360 and other websites or apps. They may use that information to provide measurement services, show ads, attribute conversions, or improve ad delivery.

Depending on applicable law, some advertising and analytics activity may be considered a "sale" or "sharing" of personal information, even if we do not sell your information for money.

5. How We Share Information

We may share information with the following categories of recipients.

A. Vendors and Rental Providers

We may share customer information with vendors or service providers when needed to fulfill or support a booking, quote, delivery, reservation, or customer inquiry.

This may include:

• Name
• Phone number
• Email address
• Event address
• Delivery location
• Event date and time
• Selected rentals
• Cart or order details
• Special instructions
• Payment or deposit status
• Booking notes
• Customer support notes related to the order

Vendors may use this information to confirm availability, deliver rentals, perform services, communicate with customers, and complete bookings.

B. Service Providers

We may share information with companies that help us operate the business, including:

• Website hosting providers
• Cloud infrastructure providers
• Payment processors
• Email providers
• SMS providers
• CRM providers
• Chat providers
• Call center providers
• Analytics providers
• Session replay providers
• Advertising and attribution platforms
• Fraud prevention providers
• Customer support tools
• Data storage providers
• Security providers
• Software development contractors
• Professional advisors, including attorneys, accountants, and consultants

These providers may process information on our behalf or according to their own legal obligations.

C. Advertising and Analytics Partners

We may share identifiers, event data, conversion data, hashed contact information, device information, and website activity with advertising and analytics partners to measure campaigns, improve ad delivery, build or suppress audiences, and track conversions.

This may include information related to page views, product views, add-to-cart events, checkout events, bookings, purchases, calls, form submissions, and other conversion actions.

D. Business Transfers

If we are involved in a merger, acquisition, financing, investment, reorganization, sale of assets, bankruptcy, or similar transaction, information may be transferred or disclosed as part of that transaction.

E. Legal, Safety, and Compliance

We may disclose information when we believe it is necessary to:

• Comply with law
• Respond to legal requests
• Enforce agreements
• Protect our rights
• Protect users, vendors, customers, employees, or the public
• Prevent fraud, abuse, or security incidents
• Investigate disputes
• Resolve payment or booking issues

6. AI, Automation, and Personalization

We may use artificial intelligence, automation, scoring, ranking, or algorithmic tools to improve Bouncehouse360.

These tools may help with:

• Search results
• Product ranking
• Vendor matching
• Inventory recommendations
• Delivery area checks
• Chat support
• Customer service routing
• Fraud detection
• Campaign optimization
• Pricing or availability logic
• Website personalization
• Booking support
• Vendor performance analysis

We do not intend to use automated tools to make decisions that produce legal or similarly significant effects about consumers without appropriate safeguards where required by law.

7. Text Messages, Calls, and Emails

If you provide your phone number or email address, we may contact you about:

• Your booking
• Your cart
• Checkout recovery
• Delivery details
• Customer support
• Vendor availability
• Quotes
• Reservations
• Marketplace updates
• Service notices
• Promotional messages, where permitted

Message and data rates may apply. You can opt out of marketing text messages by replying STOP where supported. You may still receive transactional or service-related messages related to active bookings, safety, payments, or account activity.

You can unsubscribe from marketing emails using the unsubscribe link in the email. We may still send non-marketing messages related to bookings, accounts, legal notices, or service updates.

8. Children's Privacy

Bouncehouse360 is intended for use by adults, parents, guardians, vendors, and business users. Our services are not directed to children under 13.

We do not knowingly collect personal information directly from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate parental consent, we will take reasonable steps to delete that information.

Parents or guardians who believe a child has provided us with personal information may contact us at: support@bouncehouse360.com

9. Sensitive Personal Information

We do not intentionally collect sensitive personal information unless needed for a specific business purpose or provided by you.

Depending on context, sensitive personal information may include precise geolocation, government identifiers, payment information, account login credentials, or other legally protected categories.

We do not use sensitive personal information to infer characteristics about you. Where required by law, you may have the right to limit certain uses or disclosures of sensitive personal information.

10. Data Retention

We keep information for as long as reasonably necessary to provide services, operate the marketplace, support bookings, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, and maintain business records.

Retention periods may vary by category:

• Booking and transaction records:Retained as needed for accounting, tax, customer service, dispute resolution, chargebacks, and legal compliance.
• Customer support records:Retained as needed to support users, improve service, and resolve disputes.
• Marketing and analytics data:Retained as needed to measure campaign performance, improve advertising, and analyze marketplace performance.
• Vendor account and inventory data:Retained while the vendor relationship is active and as needed for business, legal, accounting, or compliance purposes.
• Security and technical logs:Retained as needed for security, debugging, fraud prevention, and system integrity.
• Payment data:Retained by payment processors according to their own policies. We generally retain transaction references rather than full card numbers.

We may delete, anonymize, or aggregate information when it is no longer needed.

11. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no website, platform, transmission, or storage system is completely secure. We cannot guarantee absolute security.

You are responsible for keeping your account credentials secure and for using secure devices and networks when accessing our services.

12. Your Choices

Depending on your location and applicable law, you may have choices regarding your information.

You may:

• Request access to certain personal information
• Request correction of inaccurate information
• Request deletion of certain personal information
• Opt out of marketing emails
• Opt out of marketing text messages
• Disable cookies through your browser
• Use privacy controls offered by your browser or device
• Request information about how we share personal information
• Opt out of the sale or sharing of personal information, where applicable
• Limit certain uses of sensitive personal information, where applicable

To make a request, contact us at:

Email: support@bouncehouse360.com

We may need to verify your identity before fulfilling certain requests.

13. California Privacy Rights

This section applies to California residents to the extent the California Consumer Privacy Act, as amended by the California Privacy Rights Act, applies to Bouncehouse360.

California residents may have the right to:

• Know what categories of personal information we collect
• Know the sources of personal information
• Know the purposes for collecting, using, selling, or sharing personal information
• Know the categories of third parties to whom information is disclosed
• Access specific pieces of personal information
• Request deletion of personal information
• Request correction of inaccurate personal information
• Opt out of the sale or sharing of personal information
• Limit the use or disclosure of sensitive personal information, where applicable
• Not be discriminated against for exercising privacy rights

A. Categories of Personal Information We May Collect

In the past 12 months, we may have collected the following categories of personal information:

B. Sources of Personal Information

We may collect information from:

• You
• Your device
• Vendors
• Payment processors
• Analytics providers
• Advertising platforms
• Chat and support providers
• Call center providers
• CRM tools
• Website hosting and cloud providers
• Publicly available sources
• Business partners
• Service providers

C. Business or Commercial Purposes

We collect and use personal information for:

• Providing the marketplace
• Processing bookings
• Routing customers to vendors
• Calculating delivery availability
• Processing payments
• Customer support
• Vendor support
• Advertising and remarketing
• Analytics and optimization
• Fraud prevention
• Security
• Legal compliance
• Business operations
• Software and storefront services
• Marketplace ranking and personalization

D. Categories of Personal Information Disclosed

We may disclose the categories listed above to vendors, service providers, advertising partners, analytics providers, payment processors, professional advisors, and legal or compliance recipients.

E. Sale or Sharing of Personal Information

We do not sell personal information for money.

However, some use of advertising, retargeting, analytics, pixels, cookies, or similar tools may be considered a "sale" or "sharing" under California privacy law.

Where required, you may opt out by contacting us at:

Email: support@bouncehouse360.com

Subject Line: Do Not Sell or Share My Personal Information

We will also honor legally required browser-based opt-out preference signals, such as Global Privacy Control, where applicable and technically feasible.

F. Right to Limit Use of Sensitive Personal Information

Where applicable, California residents may request that we limit the use or disclosure of sensitive personal information. You may submit a request at:

Email: support@bouncehouse360.com

Subject Line: Limit Use of Sensitive Personal Information

G. Authorized Agents

California residents may use an authorized agent to submit a privacy request. We may require proof that the agent is authorized to act on your behalf and may also require you to verify your identity directly with us.

H. Non-Discrimination

We will not discriminate against you for exercising your privacy rights.

14. Other State Privacy Rights

Residents of certain U.S. states may have additional privacy rights, including rights to access, delete, correct, port, or opt out of certain processing activities.

If you live in a state with applicable privacy rights, you may submit a request at:

Email: support@bouncehouse360.com

We will respond as required by applicable law.

15. International Users

Bouncehouse360 is operated in the United States. If you access our services from outside the United States, your information may be processed in the United States or other countries where our service providers operate.

By using our services, you understand that your information may be transferred to countries that may have privacy laws different from those in your location.

Where required, we will rely on appropriate legal bases or safeguards for international transfers.

16. Third-Party Websites and Services

Bouncehouse360 may link to third-party websites, vendor websites, payment processors, maps, social platforms, advertising platforms, or other services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites or services. You should review their privacy policies before providing information to them.

17. Vendor Responsibilities

Vendors using Bouncehouse360 may receive customer information to fulfill bookings, communicate with customers, provide delivery, and complete services.

Vendors are responsible for using customer information only for legitimate booking, service, support, and legal purposes. Vendors should not misuse customer information, sell customer information, spam customers, or use customer information in ways that violate applicable law or Bouncehouse360 policies.

18. Hosted Storefronts and Vendor Software

If Bouncehouse360 provides hosted storefronts, vendor domains, booking tools, inventory hosting, lead routing, or software services, we may process information on behalf of vendors and customers.

Depending on the service, Bouncehouse360 may act as a service provider, processor, business, controller, or independent operator under applicable privacy laws.

Vendor storefronts may collect customer inquiries, bookings, payments, delivery information, and analytics data. Some information may be shared between Bouncehouse360 and the vendor to operate the storefront, fulfill bookings, measure performance, and improve the service.

19. Reviews, Photos, and User Content

If you submit reviews, ratings, photos, testimonials, feedback, or other content, we may display, edit, reproduce, publish, or use that content for marketplace, quality assurance, marketing, and business purposes, subject to our Terms of Service and applicable law.

Do not submit content that includes private information you do not want made public.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we update it, we will revise the "Last Updated" date. If changes are material, we may provide additional notice, such as by posting a notice on the website or sending a communication.

Your continued use of Bouncehouse360 after changes are posted means you accept the updated Privacy Policy.